Terms & Conditions, Privacy Policy

Terms & Conditions, Privacy Policy

Last updated 12.10.2023.

You agree to these terms and conditions when using this website.

Contact and order forms and media

If you send a message via the contact form and if you upload images to this website (via the contact form), you agree that we may use the material you upload in our company.


If you upload information to the site, you can choose to have your name, email address and url stored in a cookie. This feature increases the user’s convenience by eliminating the need to fill in the form each time you add a comment. The cookie data will be deleted from your browser after one year.

If you upload your contact information to this site by registering, filling in a contact form or in any other way, you agree that we may use the contact information you provide to contact you about our company.

We store the information in the user profiles of registered users. All users have the ability to view, edit and delete their personal information at any time. Only the user name cannot be changed. Website administrators can view and edit the information in user profiles.

When you log in, we set a number of cookies that record your login and display preferences. Login cookies are deleted after two days, display cookies are deleted after one year. If you select “Remember me” when you log in, your login information will be stored for two weeks. If you log out, the login cookies will be deleted at the same time.

If you have a user account on this site, you can request a summary file of your personal data, including any personal data you have provided to us. You can also request the deletion of your personal data. The right to have your personal data deleted does not apply to personal data that we are required to retain for maintenance, legal or security reasons.

Content embedded from other websites

Articles on this site may contain embedded content (e.g. videos, images, articles, etc.). Accessing embedded content from other sites is comparable to visiting a third-party site yourself.

These sites may collect information about you, use cookies, embed third-party tracking cookies and monitor your interaction with embedded content, including tracking your interaction if and when you are logged in as a user to the site.

Site and vendor information

The site is operated by Hiisi Brewing Company Ltd (business ID 2527163-2) & Hiisi Restaurant Ltd (business ID 3155349-2).

The seller, Ravintolayhtiö Hiisi Oy (business ID 3155349-2), which we will refer to as “Seller”, “We”, “Supplier” or “Company”, is the seller of the product and is located at Lutakonaukio 3, 40100 Jyväskylä, Finland.

The Seller’s email address is taproom@hiisi.beer. From there, the Seller will answer questions about the products and the order.

Restaurant company Hiisi Oy sells products to adult individuals in Finland. The purchased product must be picked up from the company’s address Lutakonaukio 3, 40100 Jyväskylä, Finland and proof of age must be provided with a photo ID when picking up the product. The seller may refrain from handing over the purchased product if the recipient is, in the seller’s opinion, underage or heavily intoxicated.

The prices of the products include VAT. We reserve the right to change prices and delivery charges.


Products are ordered online by adding them to your shopping cart and paying for the contents of the cart at the checkout. All customer information is treated confidentially. Any information requested at the time of ordering, or afterwards in a separate form, will not be used for any other purpose than to collect and deliver the order and to clarify any ambiguities that may arise, unless otherwise stated.

By placing an order, you are deemed to have read and agreed to the terms and conditions of delivery in force from time to time.

Payment and payment methods

Only card payment is accepted in the online shop. You can pay with the most common payment cards. The connection is secure and the payment intermediary is Stripe.

Order and payment confirmation

After a successful order, an order confirmation will be sent to your email address. To send the confirmation message, you will need to provide an email address when placing your order.

Delivery methods and costs

You can see the delivery costs for your order on the delivery and payment method selection page. The delivery method is collection from the seller’s premises during normal opening hours. The product can be collected from the seller’s premises by showing the order confirmation. The person collecting the product must also be prepared to show proof of age with a photo ID.

In the case of a Christmas calendar order: after the order confirmation, the seller will send a link to a separate questionnaire to the e-mail address provided, in which additional information and details required for customising and collecting the product will be checked. If the e-mail address is not provided, or if the e-mail address provided is incorrect, or if the separate questionnaire sent by the seller has not been answered in full by 31.10.2023, the seller reserves the right to customise and collect the contents of the product ordered at their discretion. The seller may, at their discretion, disregard late replies to the questionnaire when customising.

In the case of a gift card order. Please take good care of your order confirmation and any gift card image or the gift card itself – we are not responsible for cases where the order confirmation, gift card image or gift card has fallen into the wrong hands or is otherwise misused.

Delivery time

Pre-orders for the 2023 Christmas Calendar will be accepted from 12.10.-31.10.2023, after which customization requests will be reviewed, products will be manufactured and collected, and finally the actual order pick-up window will begin on estimate Sat 11.11.2022, ending on Sat 02.12.2022.

Cancellation and return policy

You have the right under consumer protection law to cancel your order within 14 days of receipt of your order. In the case of digital content and services, you may have been specifically asked to agree to waive the right of withdrawal before the payment transaction, so that the service or digital content can be delivered before the right of withdrawal expires.

The right of withdrawal does not apply to a product manufactured or modified at the customer’s request. The right of withdrawal does not apply to goods delivered under seal, the seal of which has been broken. The right of withdrawal does not apply to perishable or obsolete products.

In the cancellation notice, you must indicate your name, address, date of order, product and send it by e-mail to taproom@hiisi.beer. The product must be returned to the seller’s premises or by post within 14 days of the cancellation notice, in its original condition and packaging. The cost of return is the responsibility of the customer. Please include a copy of the cancellation notice with the return. If the product has been used, we reserve the right to invoice you for the reduction in value. If you wish to return or exchange products after the inspection period, please contact us directly. When returning a delivered order, please include your name and contact details and your account number for a refund. We will refund your payment in full within 14 days of receipt of the cancellation notice, provided that the product has been returned or verifiably delivered to the return address by the postal service.

Return address:

Ravintolayhtiö Hiisi Oy / HIISI Taproom & Bottleshop

Lutakonaukio 3

40100 Jyväskylä, Finland.

Unclaimed parcel

Not redeeming a package is not the same as returning or cancelling it. We will charge full payment for an unclaimed package for which no separate notice of cancellation has been given.


If a product is lost or damaged in transit or otherwise does not correspond to your order, you must report the fault within 14 days in writing to the seller at the above address or by email to taproom@hiisi.beer. If the package is damaged at the Post Office, a claim must be made to the Post Office immediately.